UPDATE: Vector lends some balance to this report in comments. Make sure you check them out.
Been a while since I’ve written a letter to GM…..
GM likes to do a song and dance when they get good vehicle quality results in. And deservedly so. Good results should be acknowledged and celebrated. A company works hard at improving their designs and processes and deserves a bouquet when things go right.
The great sales data from Sweden today (scroll down or click here) is the “little bit of sugar” to help this bit of medicine to go down.
Aftonbladet have published a list of the 10 best and 10 not-so-best (i.e. worst) cars in terms of breakdowns. Unfortunately, our favourite Swede is on the wrong side of the ledger and it’s not. bloody. good. enough.
The top 10 were, somewhat predictably, dominated by Asian carmakers. Those that we used to scoff at not so long ago are now handing the west their own asses when it comes to satisfying customers through the build quality of their vehicles.
The top 10’s on Aftonbladet’s list are as follows:
And (drumroll)……the worst:
1 Range Rover
2 Mcc (not sure who this is)
4 Alfa Romeo
The fact that the cars on the bottom list generally have heaps more character about them is one good thing. But repeat business is based on good experiences, and only a certain number of people are going to forgive a persistently bad service record because of the joy of driving a car with plenty of character.
We’re talking about the premium global brand for what is still, by volume, the world’s biggest carmaker. There are certain things that Saab have little control over when it comes to GM. On thing they do have some say about, however, is quality design and reliability.
I received a comment yesterday from a guy in Arizona that’s a case in point. He has a long list of repairs done on his car. I can’t vouch for the service history or the manner in which the car has been driven, but one thing’s clear – he’s a lost customer for Saab – and that’s one thing that’s got to stop.
Here’s hoping that a renewed effort will be made to improve Saab quality over the coming years. I’m quite sure they’re working on it. There’s a new 9-3 and 9-5 coming, not to mention the 9-4x. The 9-3 will most likely remain as the staple product in the Saab range in the future. All Saabs, but the 9-3 especially, need to begin to exceed customers’ expectations when it comes to build quality and reliability.
They’re the best cars in the world to own and drive daily. I own one that’s 12 years old and one that’s now 7 years old (hard to imagine the Viggen’s seven years old). The difference between the two is like light and day and here’s hoping that the build quality trend between those continues on today and into the future. I just want more people get to share in the wonderful experience I’ve had with them. As an owner, I have a role to play in the longevity of my car. I just hope Saab and GM pay as much attention to their role as I do to mine.