Swade Snippets

My apologies if things have been a bit quiet around here this weekend.

I spent yesterday doing some more filming, the results of which should be up on site reasonably soon.

I spent a fair bit of today helping out our young bloke, who has an interview for a construction course tomorrow morning. We had to get him a new shirt so he’d look like he knew what he was saying, then we had to prep him so he’ll sound like he knows what he’s saying.

He also needed some assistance with his formal suit that we’ve had to organise for him in order to attend his high school leaver’s dinner.

Time moves on…..

————-

Joe Meek and WooDz, I’ve tried emailing you guys in the last week but the emails have bounced. I’m unsure as to why, but family in Canada can’t get our emails either. I might have to change ISPs.

————-

It’s starting to look more and more like attending the Saab Festival in Sweden may not be possible for me. As I’m trying to invest in a little more equipment for this site it’s budgetary constraints, as well as time, that are the main problems. Given that it’s two months later and a lot closer, the Saab Owners Convention in Detroit is looking a little more promising.

I just hope they’re flying Erik Carlsson to the US for it.

————-

I received this via email yesterday and it’s a startling revelation that’s somewhat at odds with reports that we hear from Saab:

GERMAN cars satisfy their owners more than Asian or Australian rivals.

A Melbourne Business School ranking of customer satisfaction also has found more than a third of Holden drivers spread “an enormous amount” of negative word-of-mouth about their car.

This compared with more than half of the owners of four leading German brands who promoted their car.

The top four brands are all German, followed by major Asian brands including Subaru, Toyota and Honda, with Australian-made Mitsubishis, Fords and Holdens bringing up the rear.

The business school interviewed 2000 car owners to record Net Promoter Scores for each automotive brand. The higher the score, the greater customer satisfaction.

In research released this week, the best performer is revealed as BMW with an NPS of +59, followed by VW +47, Audi +45 and Mercedes +39. Worst are Mitsubishi (-16), Holden (-16) and Ford (-25). At the bottom of the table is Saab, handled in Australia by Holden.

The business school survey is part of a larger report on 12 industries to be released today on www.mbs.edu and in the Business Review Weekly.

This was published in CarsGuide, the motoring section of News Ltd here in Australia.

Having discussed this with a few locals at a Saab Car Club of Australia function over the weekend, the common thought seems to be that it’s likely the result of some disgruntled 9-3 owners from the first year or so, as electrical problems could have been an issue at this time.

I wouldn’t mind betting that there’s some horror stories from the service department at play as well. The transition from service and spare parts being a Saab operation to being a sub-operation of Holden wasn’t exactly smooth.

Thanks to Mark for the article

————-

Boy, how I’d have liked to be here…..

gemany%20meet%201.jpg

Just so I could get a closer look at this…..I love my 99s

gemany%20meet%202.jpg

You may also like

4 Comments

  1. i saw that customer satisfaction story in The Sunday Tasmanian a few hours ago and while it striked me as rather alarming, I guess it isn’t all that surprising.

    that said, i’d be curious to see what the actual breakdown of complaints are – between genuine quality issues like the 9-3 electrics and 9-5 oil sludging, service quality and the overall opinion of the current state of the marque in comparison to de German mainstays. i certainly hope that Saab Australia take notice regardless and try to do something about the situation.

    as Swade says, talking to the guys at dinner on Saturday night, there weren’t many complaints to be heard at all.

    on the flip side, a friend of mine and his wife have just bought over $40K of Saabs (9-3 Monte Carlo and 9-5 Aero) and both absolutely gush over their new purchases. so that Melbourne Business School can shove that in their pipe and schmoke it! πŸ˜‰

  2. I’m surprised that Detroit is closer to Hobart than Sweden. I would have thought that it was six of one, half-a-dozen of the other.

    Detroit is about a 12-hour drive from Minneapolis. So I’ll be driving.

    Actually a bunch of Minnesota Saabers are going – I feel a road trip coming on.

  3. I think New Zealand is about as far from Sweden as you can get and still be on land. Hobart would have to be a close second.

    Closer in distance, cheaper to get to (I think), more time to save the money, possibility of a side trip to Vancouver for a few days afterwards, possibility of a road trip from Minnesota before πŸ˜‰ – all persuasive factors.

    Decision not made yet, but given the recent Mac purchase and the plan to buy a video camera in the next month or so, savings will only start around February and I don’t think I can save the $5,000 I’ll need for Sweden between then and June. I reckon I could do the US for around $1,000 less and I’d have more time to save it.

    Of course, it’s not Sweden, but them’s the trade-offs.

Leave a Reply

Your email address will not be published. Required fields are marked *