I had a unique and somewhat rewarding experience today. I was chatting with one of my colleagues at work. He’s owned Toyotas for a long time now and enjoys the reliability that comes with owning the world’s foremost automotive appliance.
Recent events have put him in a position where he’s considering a change of car, and due to my relentless enthusiasm for Saab, the brand has made it’s way onto his shopping list. This was quite gratifying as he’s been a keen purveyor of BMWs and Subarus when not in his own car.
He’s been in my Viggen and quite enjoyed it and through having a semi-regular look here on the website he’s acquired a little of the Saab bug.
As we were talking about things today, I found it difficult to recommend he check out vehicles like a used 9-3SS. The only cars I was confident about recommending were OG9-3s and 9-5s with a good documented service history.
I know he’d love the ride in the 9-3SS and it’d be a huge upgrade from his current Toyota (early 90s model). But given the occasional electrical and interior problems with the early 9-3SS and his past experience with a very reliable Toyota I was worried about the let down that might be experienced if there was a problem.
It’s one thing to write about these with confidence, but when your dealing with a friend and colleague, you’ve got to be sure that everyone’s going to be happy at the end of the day. So i found myself forewarning him about said electrical and squeaking problems that I’d heard about. I mentioned that these have been addressed in recent models but were something to be wary of in early ones.
I ended up recommending that if he wants to look for a Saab, that a 9-5 with a good service record would the best recommendation. Either that or an OG9-3. I think an early model 9-5 or OG9-3 might be more in his budgetary range anyway.
Have you had similar second-thoughts in this situation? And if so, how did you handle them?
You have to assume that the person will do all the proper checks and test drives, but I know that in this instance my recommendation would play a reasonably large role in his initial thoughts about what to look for.
Over to you. Perhaps some of you sales guys can give us all some tips about how to be better ambassadors for the brand.