Craig, a relatively recent visitor to the site, seems to be weighing up the idea of purchasing a Saab, in particular the 2008 9-3 when it finally hits Australian shores.
In comments yesterday, he asked the following:
The apparent quality improvements are also what i am interested in. I’m little less interested in the look (which is ok) and more on the driving experience.
I read in the wheels (and other mags like it) bagging the chassis tuning, steering etc. In my recent test drives i haven’t noticed any of this (apart from some minor quality issues-odd rattle).
I’m inclined to take most of it with a grain of salt. What is the level of cust service like for SAAB Aust?
That last line is the pertinent one for this posting.
It’s a question I’m totally unqualified to answer except through hearsay. I’ve never been fortunate enough to purchase a Saab brand new, a situation that I hope will change in the future (after we get rid of the mortgage!). I had a fantastic relationship with our local dealer but that was by association through the car club and mutual interest. I never purchased from him, though I observed his service ethic to be brilliant.
In terms of vehicle servicing, the former lead Saab guy at the dealership loved the cars and his customers, but was put under so much pressure to work to a cost rather than a standard that he left and now makes Tasmania’s best handmade fudge with his Mrs. I think that’s a pretty honest account of how it happened, but correct me if I’m wrong, Matt.
As my Viggen is approaching 8 years of age now I take it to an independant mechanic rather than the dealer service facility. My bloke, Steve E, is one of the best Saab guys in the country and has worked on Saabs ever since he started out with the former main Saab dealership here in Hobart many years ago. He was factory trained and cut his teeth on 99s and 900s and has been working on Saabs ever since.
Those of you who have purchased new or make regular use of Saab genuine service facilities, how do you rate the service you’ve received? Sales, aftersales and mechanical. You’re the ones with the first hand experience to advise Craig, so the floor is yours.
I know it’s often easier to have a whine rather than dish some praise. Please be mindful of giving a balanced and honest representation – the good and the bad.