I’ve given BSR’s tuning products a fair build up on this site, but having read this in comments I think it’s only fair to publish the not-so-good story as well.
This is not a product issue, per se, but a service issue.
A little bit of background. Richo has a Viggen and he recently received his BSR ppc tuning unit. It was a surprise when I heard from him that the unit isn’t a straight plug and play as the publicity leads you to believe. This isn’t a bad thing, necessarily, just unexpected.
Richo had to plug the unit into his car and get the factory info, then plug it into his computer, which pings BSR and receives the tuning info, supposedly around five days later.
I’ll let Richo tell you the rest, as of today:
Ok, so here’s the update on the BSR tuning process I’m going through.
I sent the software “read” of my car off to BSR using their application I downloaded from their site. They are then able to send back custom tuned software for my car. Sounds great yes?
Well…… the little application has insufficient alerts so I’m not sure they received my “read” correctly. So I emailed them, expecting a response over night. 2 days and a further email later….nothing. So I thought I’d call and ask what was going on. Logged on to their website and what do you know. Latest News Items – BSR is closed from the 9th July till 24th July for holidays…. you would think they may have alerted their customers via email no??
So, I’m STILL waiting. this is not what I had expected. I hope it’s all worth it, I really do.
From everything I’ve heard, it is a great product. This level of customer service? Not so great.
Updates will continue…..