Because I’d like to finish on a good note, let’s cover the bad first.
I wrote about Saab’s growth in Romania the other day. It seems that post has prompted at least one response from a local there. Calling himself ‘SaabOwner’, he’s got little good to say about Augusta, the importer in Romania. The full story is here in comments but in brief, SO had a gearbox problem that needed to be fixed. They wanted to hit him up for a vehicle in the meantime, until they were advised not to (that’s me reading between the lines). So they hit him up for part of the repair price instead.
At the completion of his lease, he paid the car out and tried to have his vehicle insurance transferred, only to be told by the insurer that the policy didn’t exist. It seems Augusta took the money in advance, sent him some bogus paperwork and self-insured. No refunds were forthcoming, nor were any apologies.
The end result, SO still has his Saab, but his recent new vehicle was wasn’t a Saab as he didn’t want to have to deal with them again.
With sales growing there, I hope Augusta have picked up their game. If not, they’ll probably kill Saab in that country for the next few years.
But there’s good service stories too. This one’s from the US. It’s fairly basic – just a very happy new customer with his newly purchased Saab. But it comes with a photo, so it’s worth a post just to feel reassured knowing that there’s a bunch of Saab people out there and they’re representing the brand in the appropriate manner.
The happy owner got out of a Honda Oddysey for a new 9-3 SportCombi and had this to write to Peter S, the guy who led him through the transaction:
I just wanted to thank you again for your very personal and professional service in leasing my new Saab. It’s rare to find people in your industry that can make the whole experience as easy and comfortable as you did. I am loving my new 9-3 sport combi and wanted to send a photo of the Saab on location in Lybrook New Mexico on Sept 12 @ 6 am. Thanks again.
Nice work, Peter.